FAQ'S

How do I place an order?

You can place an order by sending us an email at hello@hausofplay.com.au, sending us a dm on instagram or facebook, or using the contact us page so we can reach out to you. 

Alternatively, you may place an order online by placing the items you wish to hire into your cart, please include as much information about your event as possible, including your name, email address, phone number, event date, venue location, start and finish times, and the colour theme you like. 

Where are you located?

We are located in Marsden Park, 2765. We offer free delivery within 10km radius of our Marsden Park location. 

Suburbs that can be included in this are Bligh Park, Riverstone, Box Hill, Grantham Farm, Vineyard, Windsor, Windsor Downs, Coleebee, Hassall Grove, Plumpton, Cranebrook, Llandilo, Ropes Crossing,  Stanhope Gardens, Woodcroft, Marayong, Quakers Hill, Glendenning, Acacia Gardens, Kellyville Ridge, Tallowong, Schofields, Bungaribee. 

Access Fee

Please note there is an additional $100 fee added to the delivery fee if the event space requires stairs, lift access or the parking is more than 100m from setup location. 

Do you charge a bond?

Yes, we have a $200 security bond which is returned within 7 days.While we understand that accidents can happen, any damages or missing items will incur replacement costs, which will be invoiced as per our terms and conditions.

Bond Deductions:
If additional cleaning or restoration is required (including removal of food, stains, sand, mud, or glitter), associated costs will be deducted from the bond.
If damage occurs that requires repair or replacement, a separate invoice will be issued outlining all costs. You will always be notified prior to any deductions being made.

We take bond deductions seriously and apply them only when absolutely necessary. Every effort is made to clean or repair items before considering replacement - fairness and care are always our priority.

If additional cleaning or restoration is required (including the removal of food, stains, mud, sand or glitter) costs will be deducted from the bond. 

If damage occurs that requires repair or replacement, a seperate invoice will be issued outlining the costs. You will be notified of any deductions made. 

We taken bond deductions seriously and apply them if absolutely necessary. Every effort to clean or repair items will be made before considering replacement. Fairness is our priority. 

Do you assemble the equipment?

Yes.  We deliver, set up and collect all of the equipment.  We ask for a minimum of 1 hour for set up and 1 hour for breakdown.

Do you clean your equipment?

Yes.  All equipment is thoroughly disinfected between use.

Are you insured?

Yes. We are a registered and insured business. We are also happy to provide a certificate of insurance if needed for a venue.

Can I reserve the softplay equipment for more than 4 hours?

You are allowed to reserve the equipment for more than 4 hours based on availability. However, notice must be given at the time of your reservation.  Additional hours start at $80 depending on the package. 

Do you set up outdoors?

We are able to set up indoors and outdoors, but not in rainy/damp weather, our equipment may become slippery and unsafe for children. We recommend to have shade for outdoor set-ups as equipment does get hot in the sun.

SOFT PLAY

Under 5’s Only

No Face Paint, Glitter or Confetti is allowed in the play area. (This may stain and damage our equipment).

No Shoes inside the play area. (This includes both Adults and Children). Socks are required.

Parents are welcome to sit on the soft floor mats or inside the ball pit, please do not sit on the equipment.

Balls are required to be returned to the ball pit prior to Collection. 

Thank you!

How far in advance should i book?

We work on first in first served basis so booking in advanced is highly regarded as we do fill up on specific dates. Book ahead to avoid disappointment.

Do you do public holidays?

We can set up during public holidays however additional charges may apply. 

Why should you choose Haus Of Play?

You should choose HOP because we don't just set up equipment. We create rememberable experiences for you and your guests.  We provide you with safe, clean, stress free setups that will keep little ones entertained and parents relaxed. 

What is your cancellation policy?

We understand that sometimes plans change unexpectedly, and we’ll do our best to accommodate rescheduling.

However, as our equipment is reserved exclusively for your event, we have the following cancellation policy:

• Cancellations 1-5 days before the event: No cancellations or rescheduling are permitted.

• Cancellations 5-7 days before the event: Cancellations are not permitted, however you may reschedule to another date.

• Cancellations 7-28 days before the event: You are eligible for a 50% refund of your deposit, or you can reschedule to a new date.

• Cancellations more than 28 days before the event: You are eligible for a full refund if you do not wish to reschedule.